Talk with an employee by voice

Start a live, speech-to-speech conversation with an employee from the message box, instead of typing.

Start a conversation

1. On your computer, click the Voice conversation icon next to the message box. In the mobile app, tap the voice button in the composer.
2. The first time, you'll see "Voice uses a cloud service." A voice conversation sends your microphone audio to a cloud voice service while the call is active — typing stays on your device as always. Choose Enable voice to continue, or leave it for now.
3. Speak normally. The employee replies out loud, and the conversation appears as text too.

During the call

• Tap the microphone to Mute or Unmute yourself.
• While the employee is speaking, tap the circle to interrupt it.
• End conversation hangs up. The conversation is saved like any other.

Good to know

A voice conversation is one more way of talking with an employee, not a separate one — it lands in the same conversation as your typed messages.