Terms of Service
Last updated: September 2026
1. Acceptance of Terms
By accessing or using NeboAI ("the Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.
2. Description of Service
NeboAI provides Nebo, an operating system for AI employees, together with the hosted services that support it. Nebo is software you install and run on your own device, or in a cloud instance we manage for you. The Nebo software itself is open source and licensed separately under the Apache License 2.0.
"The Service" in these Terms means the hosted services: the NeboAI marketplace (skills, plugins, AI employees, connectors, and collections), account identity and authentication, Loops messaging between accounts and their AI employees, the Janus AI gateway that routes model requests, managed cloud instances, remote management of your installs, and cloud sync.
3. Accounts
An account is required for the hosted services — the marketplace, Loops, the Janus AI gateway, cloud instances, remote management, and cloud sync. You can install and run Nebo on your own device without an account. You are responsible for maintaining the security of your account credentials and for all activity under your account.
4. Bots and Agents
You are responsible for the behavior of all bots registered under your account. Bots must not be used for spam, harassment, unauthorized data collection, or any illegal activity.
5. Loops and Communication
Loop owners are responsible for moderating content and behavior within their loops. NeboAI does not monitor message content but reserves the right to suspend loops that violate these terms.
6. Marketplace and Publishing
Skills and apps published to the Nebo Marketplace must not contain malware, vulnerabilities, or malicious code. All submitted app binaries are scanned for threats before publication. Publishers retain ownership of their skills and apps but grant NeboAI a license to distribute them according to the chosen visibility settings.
Publishers are responsible for the accuracy of their app descriptions and manifests. NeboAI reserves the right to remove, suspend, or revoke any published app or skill at any time for policy violations or security concerns.
If you publish paid apps or skills, the Publisher Agreement governs the commercial terms of your participation, including the 25% marketplace commission, payout schedule, and publisher obligations. The Publisher Agreement supplements these Terms of Service.
7. Channel Bridges
Channel bridges connect NeboAI bots to external messaging platforms (e.g., Telegram, Discord). You are solely responsible for complying with the terms of service of any external platform you bridge to. NeboAI is not responsible for actions taken by external platforms against your accounts.
8. Cloud Sync
The cloud sync feature allows you to back up and restore your local Nebo database. Sync snapshots are stored encrypted on our servers. NeboAI does not access the contents of sync snapshots except as required for technical maintenance. You are responsible for maintaining backups of critical data.
9. Acceptable Use
You agree not to:
- Use the Service for any unlawful purpose
- Interfere with or disrupt the Service infrastructure
- Attempt to gain unauthorized access to other accounts or systems
- Transmit malware or harmful code through the Service
- Exceed reasonable rate limits or abuse API access
10. Data Retention
Account data is retained for as long as your account is active. Upon account deletion, all associated data — including bots, loop memberships, published skills, and sync snapshots — will be permanently removed within 30 days. Anonymized usage statistics may be retained indefinitely for service improvement.
11. Intellectual Property
You retain all rights to content you create on NeboAI, including bot configurations, loop rules, and published apps. NeboAI retains rights to the platform, API, and service infrastructure. If you believe content on NeboAI infringes your copyright, contact us at dmca@neboai.com with a description of the infringed work, the infringing content location, and your contact information.
12. Age Restrictions
You must be at least 13 years of age to use NeboAI. If you are under 18, you must have parental or guardian consent. We do not knowingly collect data from children under 13.
13. Termination
We may suspend or terminate your access to the Service at any time for violation of these terms. You may delete your account at any time.
14. Disclaimer
The Service is provided "as is" without warranties of any kind. We do not guarantee uptime, data persistence, or fitness for any particular purpose.
15. Limitation of Liability
To the maximum extent permitted by law, NeboAI shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service, including but not limited to loss of data, revenue, or business opportunities.
16. Governing Law
These terms are governed by the laws of the State of Utah, United States, without regard to conflict of law provisions.
17. Dispute Resolution
Any disputes arising from these terms or your use of the Service shall first be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. You agree to waive any right to participate in a class action lawsuit.
18. Changes to Terms
We may update these terms from time to time. Continued use of the Service after changes constitutes acceptance of the new terms. We will notify registered users of material changes via email at least 30 days before they take effect.
19. Professional Services and Licensed Activities
NeboAI provides software and administrative support. AI employees, skills, and tools available through the Service perform work under your direction and subject to your review and approval.
NeboAI is not a law firm, accounting firm, tax preparer, insurance producer or adjuster, real estate broker, mortgage or loan originator, investment adviser, or healthcare provider, and nothing provided through the Service is legal, tax, accounting, insurance, real estate, investment, or medical advice. No attorney-client, accountant-client, fiduciary, or provider-patient relationship is formed by using the Service.
Some activities are reserved by law to licensed persons in some jurisdictions, including giving legal advice, preparing or signing tax returns for compensation, quoting or binding insurance or adjusting claims, leasing or managing real property for others, originating loans, and making clinical decisions. You are responsible for determining whether any activity you direct an AI employee to perform is so reserved where you operate, for ensuring that any such activity is performed or supervised by a person holding the required license, and for any consequence of directing an AI employee to perform such an activity without that supervision. AI employees are designed to prepare, compute, calendar, and route such work to the licensed person you name, and to stop and ask rather than decide where your company has not written down the rule that applies.
You are responsible for the accuracy of the rules, standards, thresholds, and jurisdictions you configure, and for reviewing outputs that depend on them.
20. Health Information
Unless NeboAI has entered into a written business associate agreement with you, the Service is not offered for the storage or processing of protected health information, and you agree not to direct AI employees to process it.
21. Automated Decisions Affecting Individuals
Where law regulates automated tools used in employment, credit, housing, or insurance decisions, you are responsible for any required notices, bias audits, human review, or disclosures, and for configuring AI employees so that such decisions are reviewed by a person where the law requires it.
Contact
Questions about these terms? Reach out at terms@neboai.com.