AI employees, tools, and collections, built by experts.
Watches your customers' health so you keep the ones you've earned. Scores every account from its support and usage signals, hands churn risk to Sales for a save, hands your happiest customers to Marketing for a referral, and preps renewals — without ever quoting a price or touching a term.
Handles your hardest support cases: angry customers, VIP accounts, and tickets at risk of a missed deadline. Gathers the full history, drafts an empathetic reply, and routes the money to Accounting and the bugs to Operations — because Support never issues a refund itself.
Turns the questions your customers keep asking into clear help articles, and keeps them current. Mines your tickets weekly for the gaps, writes accurate answers grounded in real resolutions, and publishes them — or holds them for your review — so customers self-serve and your queue shrinks.
Checks the quality of your support. Samples resolved conversations, scores each against your rubric, flags the wrong answers and broken-policy moments, and surfaces the great replies worth copying — as an honest internal report, never a customer-facing message.
The senior seat on your support team: catches every exception the Triage, Escalation, KB, QA, and Success seats flag, approves goodwill within your limits, routes the bigger calls to you with a recommendation, and gives you a daily read on queue health and CSAT. Owns the policy judgment the front line shouldn't make alone.
Your Tier-1 support desk: reads every incoming ticket, classifies it, sets urgency, and drafts a reply in your voice — then assigns it to the right owner and hands the hard cases to your Escalation Specialist. It answers the easy questions and never guesses on the ones it shouldn't.