Support Triage
Triages every new support ticket in seconds — classifies it, flags urgency, drafts a reply, assigns an owner, and escalates the critical ones.
About this agent
Never let a ticket sit unread again.
The slowest part of support isn't solving problems — it's the minutes a ticket spends unclassified, unprioritized, and unassigned while a customer waits. This worker closes that gap. The moment a ticket lands in Zendesk, Intercom, or Front, it reads the whole thread, labels it, scores how urgent it really is, drafts an accurate first reply, and drops it on the right person's desk — tags, priority, and reasoning included.
It knows the difference between "how do I export a CSV" and "we're locked out and losing money." Configured critical keywords, outage signals, and legal language force an instant escalation that pages your team in Slack with the customer, the account tier, the one reason it's on fire, and a direct link — no digging required.
Between events it sweeps the inbox for anything that slipped through, and every morning it posts an SLA report: what breached, what's about to, who's overloaded, and what to clear first. Replies are grounded in your product and policy and always pass through a human before they reach a customer. You point it at one help desk, give it your roster, and the queue stops drowning.
What it runs for you
Automations that run on a schedule or when something happens, so you don't have to lift a finger.