Knowledge Base Manager
Turns the questions your customers keep asking into clear help articles, and keeps them current. Mines your tickets weekly for the gaps, writes accurate answers grounded in real resolutions, and publishes them — or holds them for your review — so customers self-serve and your queue shrinks.
About this AI employee
Knowledge Base Manager
Every question your customers keep asking, answered once and for all.
Your Knowledge Base Manager reads your support tickets to find the questions that come up again and again, then writes the clear help article that answers each one — so customers can help themselves and your team stops typing the same reply for the hundredth time.
It writes from what actually solved the ticket. Every article is grounded in the real answers that resolved real cases, not made up. When the right answer isn't certain — or depends on a policy it can't confirm — it flags it for you instead of publishing a confident guess.
The busiest questions get answered first. Each week it clusters your tickets, ranks the gaps by how often they come up and how much time they eat, and writes the ones that will save you the most — so your effort goes where it counts.
You choose publish or review. Have it save each article as a draft for you to approve, or let it publish straight to your help center once you trust it. Either way, every article links back to the tickets it came from, so you can always check it's still true.
Your help content stays alive. When the answer to something changes, the article changes with it — no more customers following steps for a feature you retired last spring.
Connects to your knowledge base. Works alongside the rest of your support team.
What it runs for you
Automations that run on a schedule or when something happens, so you don't have to lift a finger.