Phonecall

Give an AI employee a phone number

Calls reach the employee's own voice session — the persona you wrote, the tools it can use, and everything it remembers are what answer the phone. Not a separate bot configured somewhere else, and not a phone tree. The same employee your team works with all day is the one picking up.

What it's for

After-hours reception. The 7 PM call that used to reach voicemail gets answered, gets booked, and is waiting in your inbox in the morning.

Overflow. When the front desk is on another line, the next caller doesn't hold and doesn't hang up.

The line nobody has time for. Order status, hours, directions, appointment changes — the calls that interrupt real work all day.

Setting it up

1. Get a number. In NeboAI, open the employee → Phone → choose a number. You can pick your area code.

2. Install this plugin on that employee. There is nothing to configure and no credentials to paste — binding the number hands the plugin everything it needs.

3. Set the business name on the number, so callers hear "Thanks for calling Miller Dental" rather than anything about NeboAI. Callers should never know which software answered.

4. Call it. That's the whole setup.

Keeping your existing number

Most businesses don't change their number — they forward to it. Your number stays on your cards, your website, your Google listing, and your van.

• After hours — forward when you close, unforward when you open.
• On no-answer — rings your desk first; the employee picks up if nobody does.
• When busy — the second caller gets a person-shaped answer instead of a busy tone.

Conditional forwarding is usually a short code on landlines (often *71 or *92 — your carrier will confirm), a setting in your mobile carrier's app, or a rule in your VoIP or PBX admin. If you'd rather not think about it, our team sets it up with you on a call.

Turning it off is the same switch in reverse. Nothing about your phone service changes, and nothing is ported.

On the call

You can interrupt it. Talk over the employee and it stops, the way a person does. No waiting for a beep.

It can actually do things. It looks up records, checks the calendar, books the appointment — mid-call, telling the caller what it's doing while it works.

It hands off. Ask for a person and it stops selling you on itself and passes you on.

It doesn't pretend. Asked directly, it says plainly that it's an AI and not a person.

It sounds like a phone call. Audio stays in the phone network's own format end to end, so there's no tinny relay quality.

After the call

The conversation is saved to the employee's chat like any other, and a short note lands in its inbox: who called, and what it was about. Ask it "what did I miss last night?" and it tells you.

Good to know

• An always-on employee answers around the clock. One running on a laptop answers while the laptop is awake.
• Call time is billed as usage, separately from your plan.
• Recording and AI disclosure are announced at the start of the call, which is what several states require.