Intercom

Answer your customers fast, without living in the inbox.

Support never really stops. New questions pile up while you're trying to do everything else, people wait too long for a reply, and the same questions come up over and over. Go quiet for an afternoon and a happy customer turns into a frustrated one.

Hand it to your agent. It keeps an eye on incoming messages, drafts clear replies for you to send, pulls up who a customer is and what they asked before, and keeps your help articles tidy so people can find answers on their own.

You could ask it to:

• "Show me the open conversations I still need to reply to."
• "Draft a friendly reply to this customer and remind them how it works."
• "What has this person asked us about before?"
• "Write a help article that answers this common question."

Install Intercom and give every customer a quick, warm answer, even on your busiest days.