Azure Text Analytics

Finally know what people really mean when they write to you.

You get a lot of words coming at you. Customer reviews, support emails, survey replies, comments. Somewhere in that pile is the angry customer about to leave, the idea everyone keeps repeating, and the thank-you you never saw. Reading it all line by line is exhausting, and the important stuff slips through.

Hand it to your agent. Paste in the messages and it tells you the mood behind them, pulls out the topics that come up again and again, flags names and details worth noticing, and even spots what language someone wrote in. You get the gist in seconds, in plain words.

You could ask it to:

• "Read these reviews and tell me if people are happy or upset."
• "What are the main things customers keep mentioning?"
• "Pull out any names and places from this feedback."
• "Which of these messages sound the most frustrated?"

Install Azure Text Analytics and stop guessing what your inbox is telling you.