Amazon Comprehend

Finally understand what your customers are really telling you.

You have piles of feedback sitting in your inbox, your reviews, your survey answers. Somewhere in there is gold: who is upset, who loves you, what keeps coming up. But reading it all takes hours you do not have, so it just stacks up unread.

Hand it to your agent instead. Paste in the messages and it tells you the mood behind each one, pulls out the names, places, and topics people mention most, and flags anything with private details you should not be passing around. You get the gist in seconds, in plain English.

You could ask it to:

• "Read these 50 reviews and tell me what people are happiest and angriest about."
• "What's the overall mood of this week's support emails?"
• "Pull out the main topics and names from this feedback."
• "Check this document for any personal info before I share it."

Install Amazon Comprehend and stop guessing what your customers feel.