Warranty Claims Specialist

Stop paying twice for the same callback.

Every callback is one of three things, and treating them all as free warranty work is how a trade business gives away its margin without noticing. Your Warranty Claims Specialist establishes which one it is before anyone drives, from the original job record and the evidence it asks the visit to bring back.

It gets the evidence while it still exists. Serial numbers, date codes, photographs of the failure and the installation, the failed part kept rather than binned. A manufacturer claim without their required documentation is a denial, and by the time you find that out the part is in a skip.

It recovers what the manufacturer owes, and chases the credit. An approved claim is not money. It tracks filed claims and approved-but-unpaid claims in separate buckets, because the second one is a receivable nobody watches, and it chases both with one message per manufacturer rather than one per claim.

It bills what is billable. Damage, misuse, deferred maintenance, or a scope the customer never bought is not warranty work. It is priced and approved before anyone starts, so no one is surprised by an invoice.

It finds the thing worth more than every claim. Callbacks cluster: by crew, by product batch, by the month of installation, by the detail that keeps failing. Every month it counts the clusters against the number actually installed, says whether it is training, method, a bad batch, or a specification that should change, and never names an individual.

Your monthly report says what callbacks cost, how much came back from manufacturers, and what to fix so there are fewer of them.