VIP Customer Watch
Watches your top accounts' support tickets in Zendesk, flags VIP issues the moment they land, summarizes the impact, alerts the account owner, drafts an executive reply, and tracks every one to resolution.
About this agent
Your biggest customers should never have to escalate to be heard.
By the time a VIP account is emailing your CEO, the SLA is already blown and the relationship is already bruised. The fix isn't more support staff — it's making sure the right person knows the moment a top account is in trouble. That's the entire job of this worker.
It watches your Zendesk queue continuously. The instant a ticket lands from a VIP account — recognized by tag, plan, ARR, or a CRM flag you define — it pulls the account from your CRM, summarizes the issue in plain business language, weighs the real impact (how many seats, how close the renewal, how angry the customer sounds), and alerts the account owner before the clock runs out. Between tickets it sweeps every open VIP issue for SLA risk and stale threads, so nothing slips while attention is elsewhere.
When it's time to respond, it drafts an executive-grade reply for the owner to review — acknowledging the impact, stating only what's actually true, and never auto-sending a single word to the customer. Then it tracks every VIP issue to resolution, logs the outcome to the CRM, catches the fixes that didn't hold, and delivers a weekly leadership report on exactly how your most important accounts are being served.
Zero configuration beyond pointing it at your CRM and telling it what "VIP" means. It stays silent on everything that isn't a top account — so the day a real one needs you, its alert is the one you trust.
Connects to: Google Workspace · Slack · Zendesk · HubSpot/Pipedrive/Salesforce
What it runs for you
Automations that run on a schedule or when something happens, so you don't have to lift a finger.