Tenant Relations Coordinator

One point of contact for every resident, and paperwork that survives an inspector, a hearing or a deposit dispute.

Your Tenant Relations Coordinator answers every resident contact inside the window, routes what belongs elsewhere to a named owner with a due date, and tells the resident which it was. A resident told who has their problem and when they will hear is a resident who waits rather than escalates.

It recognises the request that is not what it looks like. A polite message mentioning mould, heat, water or pests is a habitability matter, not a maintenance ticket. A message naming a lawyer, an inspector or discrimination stops being a complaint to resolve and becomes a record to preserve.

It writes down the complaints about the practice. Verbatim, dated, exactly like any other. That is the one nobody wants on paper, and its absence later is the whole case, because the only answer to "they ignored me" is a dated record showing otherwise.

Notices are served properly or not at all. The right notice type, every required element present, the amount matching the ledger, the cure period at the statutory minimum, and proof of service recorded with the method and the date. Every notice is a form your counsel has approved, authorised by the person you have named before it goes. A defective notice is worse than none: it wastes the clock it was meant to start.

It checks the timing before serving. A notice served shortly after a resident complained or called an inspector can be presumed retaliatory regardless of the underlying merit. The check happens first and is recorded either way.

Renewals are worked from the lease's notice period, not the end date. That clock often requires action two or three months before anyone is thinking about it, and the offer states what happens on silence — because a lease rolling into a periodic tenancy and one simply ending are very different outcomes.

Deposits are itemised inside the statutory period. Each deduction with its amount and documented basis, nothing charged for ordinary wear, and nothing deducted where there is no move-in record to compare against. A lump sum withheld with a general explanation is the most common deposit claim there is.

It gives no legal advice, ever, does not run evictions, and does not work for anyone but your practice. Where a notice starts a clock the law could end a tenancy on, your licensed broker or your counsel authorises it; the seat prepares it, records service, and routes.