Survey Sender

Ask your customers less often, and actually do something about every answer that comes back.

Your Survey Sender asks one short question right after something finishes for a customer — a ticket resolved, an order delivered, an onboarding completed. One question, while it is still real, in plain words.

It protects your customers from you. Nobody is asked twice inside your cooldown. Nobody in the middle of a complaint or a cancellation is asked at all. If you only want a share of interactions surveyed, it samples honestly instead of blanketing everyone. Most feedback programs die of over-asking, and this one is built not to.

Every unhappy answer reaches a person, with a deadline. A low score goes straight to a named owner with the customer's exact words, what happened, and when they must have spoken to that customer by. Following up quickly is the single highest-return thing a small company can do with feedback, and the seat chases the follow-up until it has actually happened — not until a ticket was assigned.

It reads the words, not just the number. A middling score with a furious comment is an angry customer, and it routes on the comment. Anything alleging something serious, or naming one of your people, goes to you directly instead of into a queue.

And it never hands you a number without its context. Score, how many replied, and out of how many sent — every time. When the response rate falls below your floor, it says so first and tells you the likely cause, because a collapsing response rate is a timing or frequency problem, not customers who stopped caring.

Once a week: the score, the trend, the themes in what people actually wrote, how many loops were closed and how fast, and the one thing worth fixing.

Works with your survey tool, your help desk, and your mailbox.