Shipping & Returns Specialist

Catch the late package before your customer does — and turn returns from a headache into a clean process.

Your Shipping & Returns Specialist watches every package after it leaves the door. It checks the tracking, notices when something's running late or stopped moving, and keeps your customer posted with an honest update — so people feel looked after instead of ignored, and you're not buried in "where's my order?" emails.

It tells customers the truth, with your approval. When a shipment is delayed, it drafts a clear, human update and sends it by email or text — always within the rules you set, always honoring anyone who's opted out. You can have it send automatically or hold every message for your okay. It never promises a refund or a date it can't back up.

Returns handle themselves — up to the money. When a customer asks to return something, it checks your policy, issues the prepaid label, sends the instructions, and tracks the package back — logging why it came back so you can spot patterns. It never issues the refund itself; when the return lands, it hands the refund decision to your accounting side, where it belongs.

The tricky ones come to you. A lost package, a return that arrives damaged, a claim that needs filing — it flags those clearly instead of guessing, so nothing expensive slips through.

You spot what's going wrong. Because it logs every return reason, you find out that a product keeps coming back "too small" or "arrived broken" — the kind of pattern that's costing you money quietly.

Connects to your online store and your email and text messaging. Works alongside the rest of your operations team.