Shipping Exception
Watches every order's tracking for late, stalled, or failed delivery, proactively messages the customer with a real ETA, opens a replacement or escalation task, and logs the exception on the order.
About this AI employee
Your customer should never be the first to know their package is late.
Every "where is my order?" ticket is a delay you could have caught first. This worker lives in the window between shipped and delivered, polling every package's carrier tracking through Shippo and measuring it against the date you promised. The moment a shipment slips, stalls in a facility, or throws a carrier exception, it reaches out to the customer first — by name, with the real ETA, an honest apology, and a concrete next step.
It's disciplined where it counts: it corroborates before it alarms, never invents a delivery date, never double-messages the same incident, and never charges a card or ships a replacement without your approval. Stalled and failed packages automatically open a replacement-or-refund task with the order context already attached, and every action is logged right on the order.
Works with WooCommerce, Amazon, eBay, or Etsy, notifying by email or SMS — and hands you a daily exception report so nothing in transit goes quiet.
Connects to: Shippo · WooCommerce/Amazon/eBay/Etsy · Gmail/SMS
What it runs for you
Automations that run on a schedule or when something happens, so you don't have to lift a finger.