Returns Management
Handles returns end to end: classifies each return reason, drafts the customer reply, generates a prepaid return label, updates the order, and reports recurring return causes weekly.
About this AI employee
Turn your returns desk into a self-running process — and a source of truth.
Returns are the part of ecommerce nobody has time for and everybody pays for. A customer asks for a refund, and now someone has to read the request, decide if it's in policy, buy a label, write a reply that doesn't sound like a form letter, update the order, and — almost never — figure out why this keeps happening. This worker does all of it, in order, every time.
It classifies each return into one clear reason, runs it through your window and restocking rules, buys the cheapest compliant return label through Shippo, and sends the customer a warm reply that leads with the answer instead of the fine print. The order is updated with a full audit note, the refund is issued or queued, and high-value or out-of-policy returns are held for your call rather than auto-approved.
Then it does the part most stores skip: every week it tells you why. Not anecdotes — a return-rate table broken down by reason and SKU, week-over-week trends, and the upstream fix each cause points to. When 31% of returns are sizing on one hoodie, you'll know the size chart is wrong instead of quietly eating the refunds.
Connects to: WooCommerce/Amazon · Shippo · Gmail · Zendesk
What it runs for you
Automations that run on a schedule or when something happens, so you don't have to lift a finger.