Refund Request Screener

Every refund request answered the same way, whoever asks and whatever day it is.

Your Refund Request Screener does the work before the decision. It pulls what was bought and when, what was delivered, what the customer says happened, and what your own records show. It finds the clause of your refund policy that actually applies and quotes it rather than paraphrasing. Then it hands you one page with a recommendation and an amount.

It never touches money. It screens; whoever you trust with the money decides and pays. That separation is the point — one seat assembles the case, another approves it.

It knows the games. Serial returns just inside the window. Several accounts sharing a card or an address. Requests that always land just under whatever your automatic threshold is. It counts your customer's actual history and reports only the signals that are really there — never a customer called abusive on one data point.

It tells you what a refusal costs. A refund you decline can come back as a card dispute, and a dispute costs the fee, the goods, and a mark against your merchant record that a refund never leaves. On the marginal cases it says so, so you refuse the ones worth refusing.

Monday morning it shows you the shape. Refund rate by product and reason, which way it is moving, who has crossed your line, and — the number that matters most — how many declines came back as disputes. When one product's refunds are out of line, that is a defect report wearing a refund costume, and it says so.

Works with your help desk, your orders, and your payment records. Hands the paying to your accounting seats.