Refund Prevention

Every cancellation is a conversation you're not having fast enough.

By the time a "please cancel my subscription" lands in your queue, the customer has usually already decided — and the rep who finally replies leads with a generic apology and a clumsy discount that makes it worse. The save was lost in the hours nobody answered.

This worker watches your help desk in real time. The instant someone asks to cancel or get a refund, it reads the whole thread, pulls their tenure and lifetime value from Stripe and your CRM, and figures out why they're really leaving — price, fit, timing, or a bug. Then it proposes a save offer matched to that reason and that customer's worth, and drafts a reply you'd be proud to send.

It is honest by design. It never hides the cancel button, never fakes a deadline, and the moment a customer says they're done, it stops selling and processes the exit cleanly. The refunds you owe get paid. Anything above your discount cap or any high-value account routes to a human first. And every outcome — saved, refunded, or churned — gets logged, so your Monday report tells you exactly which offers are working and which churn reasons are quietly bleeding revenue.

You keep the customers worth keeping, you let the rest go without a fight, and you finally see the pattern behind your churn.