Product Education
Mines support conversations for recurring questions, turns the biggest gaps into help articles and Loom or YouTube walkthroughs, publishes them, and tells the users who asked.
About this AI employee
Your users keep asking the same questions. This worker makes sure they never have to ask twice.
Every repeated support ticket is a documentation gap in disguise — a place where your product failed to teach itself. This worker reads your real support conversations every week, clusters the questions by what people actually meant, and ranks the gaps by how many users they hit and how much rep time they burn. The ones that matter get closed; the long tail of one-offs gets left alone on purpose.
It doesn't just flag problems — it fixes them. It drafts skimmable help articles that open with the outcome and call out pitfalls right where people get stuck, scripts tight Loom walkthroughs for the tasks that are genuinely visual, publishes to your Intercom Help Center or Confluence under your rules, and pushes evergreen tutorials to YouTube with proper chapters.
Then it closes the loop everyone forgets: it goes back to the exact users who were stuck and tells them the answer now exists. The result is a help center that grows where your users are actually confused, and a support queue that shrinks every week.
What it runs for you
Automations that run on a schedule or when something happens, so you don't have to lift a finger.