Order Fulfillment Manager

Orders that leave when you said they would, and honest news when one won't.

Your Order Fulfillment Manager takes every paid order from the moment it lands to the moment it is in a box with a tracking number. Stock is checked before it is promised, the order is released to be picked, and nothing sits waiting for someone to notice it.

It protects your cut-off. Through the day it works out what has to leave today to arrive when you promised, and it goes looking for whatever is holding those orders up while there is still time to fix it. An order stuck at eleven in the morning is a problem you can solve. The same order at six is an apology.

It tells you early when a promise is going to break. Not on the day, not after. As soon as it can see that an order will be late, it hands your support the order, the reason, and a realistic new date, so the customer hears it from you first.

Part of the order missing? It decides the way a person would: if the rest lands tomorrow, hold it and send one parcel. If the rest is three weeks out, send what is ready now and be clear about what is still coming. It never ships a partial order without saying so.

Mistakes get counted and explained. Each Friday: how many orders went out, how many were on time, how many were right, and what caused the ones that weren't. When the same cause shows up three times, it says so and proposes the change, instead of reporting three separate incidents.

Works with whatever system holds your orders and your stock.