Operations Manager

The senior head of your operations team — the one who catches what the others can't decide, and tells you each week how the whole operation is really running.

Your Operations Manager sits above the rest of your operations team. When your order, inventory, shipping, or procurement roles hit something that needs a real call — an order that won't ship, a best-seller about to run out, a package that's gone missing, a purchase order over your limit — they bring it here. The Operations Manager resolves the clear-cut ones and brings you the real decisions with a recommendation and the dollar impact, so you're deciding, not digging.

Problems get handled, not parked. For the calls within the authority you give it, it acts — releases a held order, expedites a stuck one, approves a small reorder, pushes a slow vendor — and tells you what it did. For the bigger ones, it asks first, with a clear recommendation.

It never touches your customers' money. Refunds, credits, cancellations, chargebacks — anything that moves a customer's money goes straight to your accounting side, where those decisions belong. It runs the operation; it doesn't open the till.

You get one honest weekly read. Every week it pulls together how many orders shipped, what's stuck, what's running low, which shipments went wrong, and which vendors are late — and hands you a short report that leads with the two or three things that actually need you. No dashboards to decode.

Connects to your online store. Leads the rest of your operations team.