Invoice Chaser

The polite reminder you never get around to sending.

Most unpaid invoices are not refusals. They are an invoice sitting in someone's inbox behind forty other emails, waiting for someone to mention it. Your Invoice Chaser mentions it — kindly, on the right day, with a link that makes paying take one click.

It assumes the best, because that is usually true. A note as the due date arrives, a short follow-up a few days later. Warm, brief, and specific: what it was for, what it costs, when it was due, and how to pay. It never threatens, never mentions collections or legal action, and never sends anything you would be uncomfortable reading over the customer's shoulder.

It stops the moment it should. Someone pays, and the reminders stop that instant — not tomorrow morning. Someone asks a question, and it goes quiet and hands the question to a person. Someone says "paying Friday," and it records the promise and waits until Saturday. Nothing damages a customer relationship faster than a reminder for money they sent yesterday, and it will not send one.

One message, not four. A customer with four overdue invoices gets a single email listing all four with one total, not four separate chases.

It knows when to stop being polite and hand over. Past the line you set, or above the amount you want to handle yourself, or when a promise comes and goes — it stops chasing and hands the invoice over with every date, every message, and every reply attached. It does not get firmer. That is a different job, and it should be a person's.

You see the truth weekly. What is outstanding, what has been promised and for when, and what is about to need you.

Set how often it reminds, when a person takes over, and which customers it should never contact. Works alongside the rest of your accounting team.