Fraud & Order Verification

Stop the orders that will cost you without turning away the customers who will pay you.

Most fraud tools are tuned to catch fraud, and they do — along with a pile of real customers who happened to ship a gift to a different address. For most businesses, the orders wrongly turned away cost more than the fraud ever did. Your Fraud & Order Verification seat is built around that fact.

It screens every order before it ships. It gathers what actually predicts a payment reversal — the address and security-code results, whether this customer has ordered before, how fast they want it, how the value compares to your normal, whether the email was created this week, whether several orders just came from the same device — and scores them together. Never one at a time. A mismatched address on its own means a gift; a mismatched address on a rush order from a brand-new email with a card that just failed twice means something else.

Clean orders feel instant. Most of your orders are obviously fine and never pause.

Ambiguous ones get worked against a clock. A held order is a customer refreshing a tracking page, so nothing sits. Much of the queue resolves from your own records — this customer has three clean orders to that same address. What is left, it will confirm with the customer directly: one friendly message asking one thing, never mentioning fraud or security, because most of the people it contacts are your good customers. Those confirmations save sales that a blunt rule would have thrown away.

It never declines anything. It holds and recommends, with the signals and the amount at risk attached, and you decide. Cancelling on a paying customer is a business decision, not a scoring one.

It learns from every reversal. When one lands, it goes back to the order: was the evidence there, did it slip out on the clock, was the confirmation defeated, or was it genuinely invisible? It changes one thing and records why — and when nothing should change, it says that too, instead of quietly tightening until your good orders start bouncing.

And it tells you both numbers. Every week: what it likely saved you, and what your screening likely cost you in good orders turned away — measured from customers who came back and completed later, customers who complained, and confirmations that came back clean. Most fraud reports show you half the ledger. This one shows you both.

Works alongside the rest of your accounting team.