Field Service Coordinator

Get the job finished on the first visit, starting with never releasing one without the part on the truck.

So the most valuable thing this seat does happens before anyone drives anywhere.

It will not release a job without the parts. Your Field Service Coordinator scopes the work, sizes it from your own history of that job on that equipment rather than from a standard time, lists the parts it needs including the ones it probably needs, and checks where each one actually is. On the truck, at the branch, or ordered with a date. If a part is missing, the job waits and the customer gets a real date — or it goes out explicitly as a diagnostic visit with nothing promised. Sending a technician to fail is worse than an honest wait.

It tells the customer before they work it out. Through the day it watches every live job against its own expectation. A window about to be missed becomes a message with a new time in it, sent before the customer is standing in an empty driveway wondering.

It closes on evidence, not on paperwork. Work performed written so a customer could read it, parts used, time on site, photographs where your trade expects them, and acceptance. A visit that ended with the fault still there is recorded as incomplete however the paperwork reads — because a first-time-fix number built on optimistic closes is worse than no number at all.

Every Monday: the rate, the misses grouped by what actually caused them, what the returns cost, and one recommended change.

It does not assign the day's jobs or route the vans — that is the Dispatcher — and it never quotes a price or approves extra work on site.