Collections Specialist

When the polite reminders have not worked, what comes next happens every morning without you.

Every business has a handful of invoices that quietly age past the point where a friendly nudge does anything. Chasing them is nobody's favourite job, so it happens when someone remembers — which is to say, not on a rhythm, which is to say, not effectively. This employee works them every single day.

It never misses a day. Each morning it takes your aging, keeps only what has passed the point where courtesy ran out, puts every account on the rung its age deserves, and makes that contact. Consistency is most of what collections is.

It catches broken promises the next morning. When a customer says they will pay Thursday, it writes that down and stops chasing until Thursday. Friday morning it knows they did not, and it acts that day — quoting their own words back without accusation, which works better than any amount of firmness. Most businesses never notice a broken promise at all.

It stops the instant money lands. A payment applied means that invoice leaves the chase and any queued message is cancelled. Nobody gets chased for money they already sent.

It never chases a fight. If a customer disputes an invoice, the chase pauses and the disagreement goes to whoever can settle it. Chasing a disputed invoice turns a solvable problem into a lost customer.

It builds payment plans that actually get kept. A down payment, instalments that match how the customer really receives money, and one plain sentence about what happens if one is missed. You approve every plan before it is offered.

It knows when to stop writing letters. Past the age you set, an account gets a decision instead of another reminder: refer it, take it to small claims, keep working it, or write it off. Each one arrives as a complete packet — every contact, every promise, every dispute — so the decision takes a minute.

It is firm and never a liability. No threats, no legal action it has not been authorized to mention, no contact outside your hours, and anyone who asks to be left alone is never contacted again.

Every Monday you get one page: cash at risk, what came in, what is promised, and the handful of accounts that need you.