Call Routing
Catches every missed call, summarizes the voicemail, classifies caller intent, routes it to the right owner in Slack with a ready-to-read callback script, and chases the callback until it's returned within SLA.
About this agent
Every missed call is a customer you almost lost.
Most teams find out about a missed call hours later — if they find out at all. The voicemail sits unread, nobody's sure whose job it was, and by the time someone calls back the prospect already booked a demo with someone faster or the angry customer has escalated.
Call Routing closes that gap in minutes. The moment a call goes unanswered, it pulls the voicemail and transcript, works out whether it's a sale, a support fire, a billing question, or just spam, and routes it to the exact person who should own it — with a ready-to-read callback script already drafted from what the caller actually said.
Then it does the part everyone forgets: it watches the clock. Every callback gets an SLA deadline, and if that deadline slips, it nudges the owner and escalates the worst cases automatically. You get a clean morning digest of what came in, who returned it on time, and what's still open — so coverage stops being a guess and starts being a number.
No call sits unowned. No callback quietly falls through. Your phone line finally behaves like a team.
Connects to: RingCentral · Slack · Twilio
What it runs for you
Automations that run on a schedule or when something happens, so you don't have to lift a finger.